Refund Policy

​

Northwoods Gloss Detailing

​

At Northwoods Gloss Detailing, we take pride in the quality of our work and aim to deliver outstanding results with every service. Because detailing is a labor-based service and results can vary based on the condition of each vehicle, our refund policy is as follows:

1. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the results of your service:

• Please notify us within 24 hours of your appointment.

• We may offer a re-clean or correction of the issue at no additional charge.

• Refunds will not be issued for services that have been fully rendered unless we are unable to reasonably resolve the issue.

2. Deposits

• Some services may require a non-refundable deposit to hold your appointment.

• Deposits are forfeited for no-shows or last-minute cancellations (see our cancellation policy for more details).

3. Refund Eligibility

Refunds may only be considered under the following conditions:

• A service was paid for in advance and canceled with appropriate notice (typically 24 hours or more).

• A duplicate charge or billing error occurred (proof of error is required).

• Service was unable to be completed due to our error or inability to perform.

4. Exclusions

We do not offer refunds for:

• Pre-existing damage or issues discovered during service

• Situations where the desired result was unachievable due to vehicle condition (e.g., permanent stains, worn materials, faded paint)

• Customer dissatisfaction not reported within 24 hours

5. Contact Us

To request a refund or reservice, please contact us at:

📞 715-432-9547
📧 northwoodsgloss@outlook.com
📍 1755 Naugart Drive Merrill, WI 54452

We appreciate your business and will always do our best to make it right!